In our training programs, these are the 4 Awkward Moments we get asked about most frequently.
- I can’t remember someone’s name? Say (with warmth), “I remember you! Tell me your name again.” (Then hang on to his name long enough to introduce him to someone else at the event. Whether it’s 3 minutes later or 3 hours later, that’s your job as a great connector!)
- I’d like to join that group of people who are talking together – but how to do it? Enter the circle, listen closely to what’s being said and react appropriately. When the person speaking has finished her point, you might say, “How do you all know each other?” Or say, “I’m new here. I’d love to know more about the group.” Or say, “What workshops did you all go to this morning?” Or say, “My name’s Joe, Joe Sanderson – like Anderson, but with an “S.” That will start the introductions and that will lead to conversation.
- I forgot to do something I promised to do. When you see the person say, “I really goofed. I promise to call you with Susan’s number and I didn’t. I’m so sorry. Would you still like to get in touch with her? How about if I arrange lunch for the 3 of us?” Here’s the Formula: Acknowledge the mistake. Say you’re sorry. Make amends in any way you can.
- I found myself talking with someone who was very dogmatic and opinionated. Say, “I’m not sure I agree with you. May I tell you how I see it?”